Reservations

You are encouraged to make your reservation up to two weeks in advance, but no later than the day before your trip. When making a reservation, we prefer you schedule a time for your return trip.

Please note: NO CHANGES MAY BE MADE TO A RESERVATION AFTER 5:00 PM THE DAY BEFORE YOUR TRIP.

When making a reservation, please be ready to provide: 1) your name, 2) the date you want to be picked up at your point of origin, 3) your pick-up address, 4) where you will be going, 5) destination time, 6) return time, 7) telephone number of your destination, 8) time you want to be picked up for your return trip, 9) whether you use a wheelchair or other mobility devices, 10) if a personal assistant will be riding with you, 11) whether a companion will be riding with you at a charge of $3.00 per trip, 12) infant seats must be provided by the eligible customers for children under the age of four.

Canceling a Reservation

To cancel a reservation, please call 815.961.2255 (961-0072 TTY). Rockford ParaTransit would appreciate at least a 24 hour notice, but, please no later than 2 hours before your scheduled trip.