Contact Us

Telephone : 815-961-9000
Fax : 815-961-9892
Address : 520 Mulberry Rockford, IL 61101

Electronic mail
General Information :
Executive Director, Rick McVinnie :
Operations Manager (Issues / Shelter Placement), Dennis Hendricks :
Human Resources Manager, Susan Campbell :

Maintenance Manager, Lawrence Tennial :
DBE / Grant Management, Paula Hughes :
Marketing & Public Relations Specialist/EEO Officer:  Lisa Brown :
Ticket Sales Tricia Reed :

FOIA Officer:

RMTD Board Members:

Chairman Gary Marzorati –

Vice Chairman Pastor Herbert Johnson –

Secretary/Treasurer Stephen Ernst –

Title VI Policy Availability:

The Rockford Mass Transit District hereby gives public notice that it is the policy of the District to assure full compliance with Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, Executive Order 12898 on Environmental Justice and related statures and regulations in all programs and activities.  Any person wishing more information on the RMTD Title VI policy can contract RMTD at 815.961.9000 for a copy of the policy.

Title VI Notice

The Rockford Mass Transit District unequivocally seeks to provide fair and equitable transportation to all persons within the District’s service area. No person shall be shorted, limited, or in any other way discriminated against on the basis of race, color, national origin, sex, age, religion, physical or mental abilities or disabilities, ability to speak or understand the English language, or financial wealth or the ability to earn financial income.  If you feel you have been discriminated against, the mechanism to review and resolve the complaint would consist of the following:

Title VI Complaint Procedure:

A complaint form can be found coming into our administrative office, or by calling 815.961.9000 or by clicking this link:

Title VI of the Civil Rights Act of 1964 as amended prohibits discrimination on the basis of race, color and national origin for programs and activities receiving federal financial assistance. As a recipient of federal financial assistance, the Rockford Mass Transit District (RMTD) has in place the following complaint procedure.

1. Any person who believes that he or she, or any specific class of persons, has been subjected to discrimination or retaliation by RMTD’s administration of federally funded programs, as prohibited by Title VI of the Civil Rights Act of 1964, as amended, and related statutes, may file a written complaint. All written complaints received by the RMTD shall be screened by the Operations Supervisor. Complaints deemed to be Title VI in scope will be immediately referred to the RMTD Equal Employment Opportunity (EEO) Officer.

Written complaints shall be sent to:
Rockford Mass Transit District
520 Mulberry Street
Rockford, IL 61101

2. Verbal and non-written complaints received by RMTD shall be resolved informally by the RMTD Operations Supervisor. If they involve a Title VI issue, they will be shared with the EEO Officer. If the issue has not been satisfactorily resolved through informal means, or if at any time the complainant requests to file a formal written complaint, the Complainant shall be permitted to do so, and the complaint shall follow the process for written complaints.

3. The RMTD EEO Officer will advise the RMTD Executive Director within ten (10) calendars days of receipt of the complaint(s). The following information will be included in every notification to the Executive Director:

a. Name, address, and phone number of the complaint
b. Name, address, and phone number of RMTD
c. Basis of complaint
d. Date of alleged discriminatory act(s)
e. Date complaint received by RMTD
f. A statement of the complaint
g. Other agencies (local, state or Federal) where the complaint has been filed
h. An explanation of the actions RMTD has taken or proposed to resolve the allegation(s) raised in the complaint

4. Within thirty (30) calendar days of receipt of the complaint(s), the RMTD EEO Officer will acknowledge receipt of the complaint(s), inform the complainant of proposed action to process the complaint(s) and advise the complaint of other avenues of redress available, such as the Illinois Department of Transportation (IDOT) or directly to the RMTD Board of Trustees.

5. Within one-hundred twenty (120) calendar days of receipt of the complaint(s), the EEO Officer will conduct and complete a full investigation of the complaint(s) and, based on the information obtained, will render a recommendation for the action in a report of findings to the RMTD Executive Director.

6. Within thirty days (30) calendar days of the completion of the full investigation (one-hundred fifty (150) calendar days since the original receipt of the complaint(s), the RMTD Executive Director will notify the complainant in writing of the final decision reached. The notification will advise the complainant of his or her right to file a formal complaint with IDOT’s EEO if they are dissatisfied with the final decision rendered by RMTD. The RMTD EEO Officer will also provide the Board of Trustees with a copy of this decision and summary of findings. If the RMTD Executive Director is unable to come to a final decision within the available time period, the Executive Director will refer the matter to the RMTD Board of Trustees and notify the complainant of this action in writing.

7. The RMTD EEO Officer will maintain a log of all verbal and non-written complaints received. The log will include the following information:

a. Name of complainant
b. Name of respondent
c. Basis of complaint
d. Date complaint received
e. Explanation of the actions RMTD has taken or proposed to resolve the issue raised in the complaint

8. A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC, 20590

Título VI Política

El Distrito de Tránsito Masivo Rockford inequívocamente pretende proporcionar razonable y transporte equitativo a todas las personas con el área de servicio. Ninguna persona podrá ser cortocircuitado, limitada o de alguna manera ser discriminado por motivos de raza, color, origen nacional, sexo, edad, religión, capacidad física o mental o la discapacidad, la capacidad de hablar o entender el idioma Inglés o la riqueza financiera o la capacidad de obtener ingresos financieros.

Si usted siente que ha sido discriminado de nuevo o para quejas, comuníquese con: 815.961.9000

Si usted necesita ayuda en la traducción de los procedimientos para presentar una queja del Título VI, por favor póngase en contacto 815.961.9000.

ParaTransit Reservations
815-961-2255 – Dispatcher
815-961-0072 – TTY Only

Information on Rockford ParaTransit is available in accessible formats upon request by calling 815-961-2257.