The Rockford Mass Transit District is dedicated to providing safe, efficient, affordable, dependable and accessible transportation to the residents of Rockford and the surrounding area.
Effective immediately, Rockford Paratransit will now schedule and provide Medicaid rides any time during its standard hours of operation pending availability. Rockford Paratransit is one of the local Medicaid transportation providers in our community. Medicaid rides, now during all hours of operation, are available to all Medicaid riders who have a Medicaid Recipient Identification number (RIN), who need transportation to medical facilities who may not otherwise be eligible for Rockford Paratransit.
Until now, Rockford Paratransit only scheduled and provided Medicaid rides during the hours of 9:00 a.m. thru 2:00 p.m., Monday thru Friday pending availability. Effective February 13, 2017, Medicaid riders may now schedule and use Rockford Paratransit whenever it is in service provided there is availability. To utilize Rockford Paratransit for a Medicaid trip, users must schedule a ride at least 24 hours in advance. Scheduling a Medicaid ride with Rockford Paratransit involves first getting a 7 digit approval number and pick up and drop off identifier codes from First Transit. First Transit is the call center that the Illinois Healthcare and Family Services contracted with to provide the review of prior authorizations for most non-emergency transportation. Once the rider has the codes from First Transit, they may then call Rockford Paratransit to schedule their medical related trip.
The phone number for First Transit is 1-877-725-0569. Phone number for Rockford Paratransit is 1-815-961-2255.
Please be advised that effective Sunday, January 15, 2017, all routes serving W. State will now be extended to include the Travlur Hotel at 7215 W. State.
The routes will run as follows from Daisyfield: L on West State to first drive at Travlur Hotel, L out 2nd driver onto W. State, R Westmoreland and continue the route.
Day routes will pick up at Travlur Hotel between :30 after the hour and :40 after the hour. Nights and Sundays will pick up at Travlur between :35 after the hour and :45 after the hour. On the #1 West State day route there will not be service to the Travlur Hotel on the 8:15a runs and the 2:15p runs as these are the times this route services the Regional Learning Center.
If there are any questions, please do not hesitate to contact us at 815.961.9000.
Want to always be in the know? Click here, www.routeshout.com/RMTD/alerts/index to subscribe to RMTD service text alerts. You can get all route and schedule information or you can pick just the specific routes you ride. All passengers should pick the general alert and whatever else they are interested in. General alerts will be where system wide notifications are posted.
Si usted necesita una ayuda en la traducción española con cualquiera de los materiales en nuestro sitio web, por favor póngase en contacto con nosotros en 815.961.9000.
Anyone interested and/or eligible for the Benefit Access program, (formerly Circuit Breaker) should follow this link to learn about new eligibility requirements and enrollment information. Benefit Access Application